Wow.. this post is reaching back into the archives!

First, as I mentioned in the original post, I was cherry picking some cases to frame a discussion. One that I was hoping would generate different perspectives.

Myself, I think that people are growing unreasonable in their expectations, and while we should certainly hold up a goal of 0 defects, we should not return 1 million units that were produced over a period of 15 years because 3 people could not follow the instructions.

In saying that, I am certainly not trying to let anyone wiggle their way out of responsibility, and I would certainly urge the parents to look at the legal options available.. but in the end, the parents should hold some responsibility for (1) putting the crib together incorrectly and (2) inspecting the crib when finished to assess whether or not the gaps posed any threats to their babies or not – even if put together correctly, this should have been done as different babies fit different equipment.

The other reason I used this example was timing. At the time we were in peak “Made in China” hysteria, and there were firms and gov”t agencies taking advantage of the situation. In doing so, I think ultimately they did more harm than good, and a few pointed that out as well.

Thanks for stopping in and commenting though. I completely see your side of this, and would agree that any “critical” failures should result in an alert and possible recall. I just did not see this as a critical failure.

R