In 5 building blocks for developing good Chinese suppliers I mentioned that the last step (re-organizing production) was all about lean. But I noticed that a few readers are not familiar with the lean approach to manufacturing.

What is the lean approach?

It was derived from the Toyota Production System. For historical perspective, see this timeline on the Lean Institute’s website.

Why it is a great approach to improve a company’s competitiveness, cost- and quality-wise?

1. It focuses on eliminating waste in the whole supply chain (rather than optimizing one point, then another one in isolation, and so on).

2. Its goal is increasing effectiveness (making sure the right things are getting done) first, before working on efficiency. Processes that don’t add value from the customer’s perspective need to be eliminated whenever possible.

It can actually bring better results than full automation. As Bill Waddell writes:

Lean techniques are very much akin to automation. They are both methods to make a process faster, cheaper and less error prone. The big difference is that lean does it without all of the investment and supporting case technology requires. Back in the heady, early days of Six Sigma at Motorola the management was fond of pointing out that automating a process before it has been optimized will merely enable you to create defects faster and in greater quantities than you previously thought to be possible.

I wrote before about the incredible benefits of a lean transformation.

I tried to boil down lean to a few principles:

  • Optimize the stream, from raw materials to final customer. Work hand in hand with suppliers and customers. Eliminate unnecessary steps.
  • Align process steps so that products flow as fast as possible to the customer. People intuitively think that making 1 piece at a time is not as efficient as making 1,000 pieces at a time, but this is wrong.
  • Eliminate most of the inventory by setting up a pull system. Avoid forecasts and complex IT systems.
  • Always work on continuous improvement. It is always possible to improve costs, quality, speed, and safety.

Experts estimate that less than 1% of manufacturers are “lean”. Those who make the effort are usually well compensated.

Is it applicable to China?

Absolutely. The proof is that tens of Chinese factories in the automotive industry are already pretty lean.

A few months ago I had the chance to visit Valeo’s Shenzhen factory. It is part of a French group that sells components to car manufacturers. They told me their defect rate was below 10 parts per million in certain production lines. At least 90% of the “Valeo Production System” was strongly inspired by Toyota.

And is it possible outside of the auto industry? Absolutely. I have visited several factories that were already far along the way to a truly lean operation.

Many people think it is incompatible with Chinese culture, but in truth it is only incompatible with certain bad habits that one often sees in Chinese factories. I wrote at length about this in Yes, lean production is possible in China.

If your suppliers are not interested in re-inventing the way they organize their production, or if they don’t want to make any efforts, any lean implementation project is dead in the water.

However, some manufacturers are truly looking for a way to get an edge over their competition. And, more often than not, they have never heard of lean. Spread the work! Hundreds of books were written on this topic and there is no excuse to stick to the old ways.

Actually, lean can also be used by manufacturers in the US and in Europe, who want to be competitive against Chinese imports. Michael Woody calls it “Fewer, Faster, Finer”, not lean (which rhymes with “mean”). That’s good marketing.

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How can a brand protect its image, and at the same time place production in countries like Bangladesh, India, or China?

Many people would say “it’s impossible to lower risks to zero” and they would be right. But how to reduce risks to a level close to zero?

I found a good set of recommendations in Garment factory collapse could leave reputations in tatters; seven steps to protect brand names (h/t to Collective Responsibility). Unfortunately, it does cost money.

Here are seven steps that brand names and large retailers should try to follow:

1. If the workplace health, safety and environmental regulatory framework of your sourcing market is less stringent than in your home country, find suppliers that are prepared to accept your home country’s requirements as their standard;
2. That means you need to undertake thorough due diligence to identify and qualify your partners in your supply chain;
3. Be prepared to pay a premium to ensure your partners can meet the standards demanded by you and your customers back home (it may make producing overseas more expensive but your reputation will remain intact);
4. Publicise what you are doing to improve working and environmental conditions in the market you are sourcing from;
5. Put in place a strong corporate social responsibility program in the country you are sourcing product from to demonstrate your commitment to the local market and to create that shield for your brand in case something goes wrong (remember that Murphy’s Law is always in play);
6. Have a crisis plan, systems and processes in place to deal with a crisis in case it happens (that thing about Murphy’s Law again);
7. Constantly test and improve your crisis plan.

I think “Put in place a strong corporate social responsibility program” is a little vague. It can be inadequate, as I wrote recently:

After a social compliance audit, a manufacturer gets a rating – typically, all the criteria of the SA 8000 standard and local laws are weighted about the same. But I think it should be different:

  • Some criteria should be critical, and should be a cause for failure of the audit — for example, a worker cutting fabric without protective gloves, instances of child labor, insufficient safety exits in case of a fire…
  • Some others should be considered as “nice to have” — for example, respect of local regulations regarding working hours (what is the problem, really, if the workers can easily quit a factory and join another one?)

But I don’t see any to add to the list… how about you?

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5 building blocks for developing good Chinese suppliers

13 May 2013

Last week, I was happy to moderate a seminar organized in Shenzhen by the European Chamber. The three speakers, who were kind enough to come and expose their supplier development programs, represented very diverse organizations: A retailer (Kingfisher, with more than 1,000 stores, mostly in Europe); An industrial organization (Altra Industrial Motion); A high-tech company in the security field [...]

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The regained interest in china manufacturing

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8 May 2013

I often tell importers not to focus too much on the factory-gate price when selecting a supplier. There are so many other elements to take into account! Recently I had the chance to attend a presentation (in a FCCIHK seminar) that emphasized this point. The speaker was Michael Mayringer, director of global supply chain, Bombardier Recreational Products (BRP), Powertrain [...]

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Here is my roundup of good articles that were published recently. Choosing A China OEM Manufacturer: A Practical Guide Steve Dickinson suggests some non-conventional ways to spot fake factories (trying to put up a show and impress naive buyers) and inadequate factories (trying to appear better than they really are). These are good tips. As [...]

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Advice for ERP implementation by SMEs in China

29 April 2013

Last week, The EU Chamber of Commerce in China organized a seminar on the topic of ERP implementation for SMEs. I found it pretty interesting and took some notes: What are the alternatives for an SME? Keeping all the data in Excel spreadsheets. However, it is not adapted for companies with too much complexity (number of products / customers [...]

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Ethical sourcing in China: a view from the ground

25 April 2013

The term “ethical sourcing” is in fashion these days. And it seems to be a step in the good direction, since it puts responsibility on the sourcer (for example, Wal-Mart and the importer/middleman, if any). “Social compliance” implicitly placed responsibility on the manufacturer. I think it is clear to everyone that compliance to international standards [...]

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Criteria to decide if buying from China is a good idea

23 April 2013

Etienne Charlier, at Procurasia, just had a very nice infographic designed. It is presented as a list of criteria to be followed by a company BEFORE starting to buy in China. According to Etienne, sourcing in China is a good idea for your company if… You can purchase large volumes at a time You can [...]

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The growing demand for more transparency in suppliers’ operations

22 April 2013

It seems like more and more companies are pushing for more transparency in their suppliers’ operations. However, this trend goes against established practices in China. It will obviously be a difficult project in a country where many businesspeople see their close network (guangxi) as their main asset, and where openness and honesty are viewed as signs of naiveté. According [...]

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How your Chinese suppliers might become your competitors

18 April 2013

One of the fears of many importers is that they train a manufacturer to make their products, only to see that supplier start to sell similar goods in competing distribution channels. The ”Made in Asia” seminar (organized every year by the French Chamber of Commerce in Hong Kong) addressed this issue with a panel entitled “Suppliers today, [...]

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